Privacy Policy

1. Data Controller

Betura Holdings Ltd. is the data controller for personal data collected through the Casino. Contact our DPO at privacy@betura.casino for any data-related enquiries.

2. Data We Collect

• Account data: Name, email address, date of birth, country of residence, password hash
• Financial data: Payment method details (tokenised), transaction history, balance
• Identity documents: Government-issued ID, proof of address (collected during KYC)
• Usage data: IP address, device fingerprint, browser type, game session logs
• Communications: Support tickets, email correspondence, live chat transcripts

3. Legal Basis for Processing

We process your data on the following legal bases under GDPR Article 6:

• Contract performance: To provide the Casino services you have signed up for
• Legal obligation: AML/KYC compliance, regulatory reporting
• Legitimate interests: Fraud prevention, security, service improvement
• Consent: Marketing communications (where opted-in)

4. How We Use Your Data

Your data is used to: operate and maintain your account, process transactions, comply with AML/KYC obligations, personalise your gaming experience, send service communications, and detect and prevent fraudulent activity.

5. Data Sharing

We do not sell your personal data. We share data only with: payment processors (for transaction processing), identity verification providers (for KYC), fraud prevention services, and regulatory authorities as required by law.

6. Data Retention

Account data is retained for 5 years after account closure for AML compliance. Financial records are retained for 7 years. Marketing preferences are retained until you withdraw consent. KYC documents are retained for 5 years after the business relationship ends.

7. Your Rights Under GDPR

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten") — subject to legal retention obligations
• Right to data portability
• Right to object to processing
• Right to restrict processing

To exercise any of these rights, contact us at privacy@betura.casino. We will respond within 30 days.

8. Security

We use TLS 1.3 for data in transit and AES-256 for data at rest. Access to personal data is restricted to authorised employees on a need-to-know basis. We conduct regular security audits and penetration testing.

9. Cookies

We use cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.